Ask Questions, Find Answers, and Connect with Other eNaira Users


Using and getting acquainted with the eNaira does not have to be a solo effort. There is a world of eNaira users across the globe who are ready to connect with you, share their eNaira experiences, offer what help they can, and request help as well.

To become part of the eNaira Community,
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Community Rooms

eNaira Regulations

Talk about how the regulations around eNaira have affected you.


170 Posts 102 Topics

eNaira Merchants

Talk about experiences and issues you have had around finding, transacting with eNaira.


158 Posts 85 Topics

eNaira Wallet

Talk about experiences and issues you have had around using your eNaira Wallet.


94 Posts 64 Topics

Registrations

Talk about issues and experiences you have had around Signing Up for and Registering to use eNaira.


104 Posts 68 Topics

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Frequently Asked Questions

eNaira is a central bank digital currency (CBDC) issued by the Central Bank of Nigeria as a legal tender. It is the digital form of the Naira and will be used just like cash.

The eNaira wallet is a digital storage that holds the eNaira. It is held and managed on a distributed ledger.
The eNaira wallet is required to access, hold and use eNaira.

eNaira is the digital form of the cash and is a direct liability on the Central Bank of Nigeria while the customer deposits are direct liabilities on the financial institutions.

For smart phone users, download the eNaira app (termed “Speed”) from either the Google Play Store or Apple Store and complete the registration process.
For feature phone users, utilize USSD codes and follow the registration prompts.

The eNaira app allows customers to identify a bank of their choice, connect to their bank accounts and perform transactions.

These are different tiers of wallets and they include:
September 2021
Tiers Category Requirement Daily Limit Cumulative Limit
0 No Existing Bank Account NIN verified telephone number 20,000 120,000
1 No Existing Bank Account 50,000 300,000
2 Has an Existing Account BVN + valid means of identification 200,000 500,000
3 Has an Existing Account Tier 2 requirement + public utility receipt 500,000 5,000,000

Reach out to the customer support of the bank you selected when registering for eNaira through their available channels which include: phone, email, whatsapp, etc. Disputes will be resolved as soon as possible.
If issues are not resolved within 48 hours, send an email to CBN’s eNaira Customer Support via  [email protected]

Yes. The eNaira system uses a two-factor authentication system in addition to cryptographic encryption to ensure the safety of customers’ wallets and the eNaira holding.

You can also reset your password within the App by navigating to the settings menu.